Mobile Device Management

Managed Wise™ MDM – Solution Overview

Mobile device usage is the new norm in modern business. The ability to mobilize the workforce and allow mobile users access to corporate resources has led to increased user productivity and better customer service levels. The rapid rise of mobile devices entering the workplace has created the challenge of how to fully provision, manage and secure these devices within the business environment. Mobile Device Management allows for policy creation and implementation of IT strategies to manage, monitor, and secure your mobile environment. The One Repair Force Mobility Team works with you to identify your environment today and how it may look in the future and assist in building a custom Mobile Strategy.

Mobile IT Strategy and Key Areas

Custom Mobile Device Policy Creation – One Repair Force will create a policy that fits your requirements and will push the policy to all managed devices.
Centralized Management – Managed Wise MDM provides a unified mobile device management console for smartphones and tablets with centralized policy and control across multiple platforms.
Proactive Security – Our solution provides dynamic, end-to-end security and compliance management capabilities to continuously monitor devices and take required action.
Rapid Enrollment – Managed Wise MDM streamlines the set up and device enrollment process, to make life simple for both you and your users.
Streamlined Support – MDM allows our Mobility Operation Center team to easily diagnose and resolve device, user or application issues in real-time from a web-based portal – offering complete IT visibility and control, ensuring optimum mobile user productivity. Optional support includes:
- Managing and providing break-fix services
- Advance Replacement Program to keep your users functioning. Hot spare devices can be warehoused at One Repair Force or onsite at the customer’s office providing the fastest turn-around time for down devices
- Call, chat or email our Mobility Help Desk Service providing instant support for end user issues
Monitoring and Reporting – Mobility Intelligence™ (MI) dashboards deliver an interactive, graphical summary of your mobile device management operations and compliance – reporting in real-time across all of your deployed devices.
Integrate Mobile Devices with Enterprise Systems – With the Cloud Extender, enterprise system integration is easy and straightforward –without the need for on premise servers or network reconfigurations.

MDM Program Details

The MDM program can include as much or as little of the following categories as your organization deems necessary.

MDM Program Design

One Repair Force will assist in the Mobility Program Design and customize to your environment and requirements. Program design includes:

Creation of the device policies
Identification of the products required for new implementations
Assisting with the product approval process
Setting the proper alerting thresholds
Implementation of the security features required in your environment
Setting Geo tracking rules, alerts and processes
Selecting data plans and pooling groups
Setting up Accounting Management and thresholds
Determining the reporting requirements and schedules

MDM Sales Management

One Repair Force will provide ongoing procurement for your devices and peripherals and various associated services.

Procurement
Asset Tracking
Vendor/MFR Management

MDM Accounting Management

We provide direct consolidated billing or direct billing to branch or remote locations to assist corporate accounting departments. One Repair Force will also provide collections and have preset professional and courteous notices

Direct Invoicing services to Branch or Managed Properties
Pre-authorizations for credit terms with set credit balance
Consolidated billing services
Collection and processes

Mobile Device Implementation

One Repair Force will have devices shipped directly to our MDM facilities for staging and kitting of devices. Then shipped directly to the end user in a locked and protected status.

Apple Device Enrollment Program (DEP)
Sim installation and activation
Case and peripheral installation
Connect and push policy and apps to device
Test
Securing the Device with passcodes, boxing and shipping of Devices to End Users
Tracking and shipment confirmation
Unlocking and go live
Configure email, calendar, contacts, Wi-Fi and VPN profiles over-the-air (OTA)

Mobile Device Security

We offer various security and management options that are available across all your mobile devices.

Device, user and group-level security policies
Secure Container and gateway to sensitive data and resources
Threat Management capabilities with optional add-ons
Detect and remediate app, device, and network level threats in near real time
Passcode and encryption enforcement with configurable quality, length, and duration
Implement real-time compliance rules with automated actions
Compliance reporting
Certificate management

Mobile Device Monitoring and Alerting

One Repair Force provides ongoing monitoring and alerting as part of the core solution.

Monitor and Alerting

Mobile Device Management

Management of devices can include any of the following:

Device transfers to other users or locations or back into hot spare inventory
Application and Vendor Support Management
Remotely locate, lock and wipe lost or stolen devices (full or selective)
Software/application inventory
O/S and application Patch and update management
Plan Usage Management and Reports
Program reporting
Secure mobile chat for notification management
Detect and restrict jailbroken and rooted devices
Enable geo-fencing rules to enforce location-based compliance

Data Plan Management

One Repair Force provides data plans for mobile devices and pools all the data usage across the fleet of devices or in groups of devices that use like plans. Data Plan management provides cost savings to the organization by controlling usage and notifying users of excessive usage.

Nationwide data only plans (VoLTE is available)
Plan Usage Management and Reporting
Threshold Alerting – Overages

Asset Management

One Repair Force provides asset management to track device make, model and serial numbers and the users that are assigned to the devices.

Device Make, Model, Serial Number
Application/Software Installations
Service History Tracking
License and subscription management

Mobile Device Support

One Repair Force offers various packages for support that include per incident services for device hardware, application support, and end user support.