Professional Services for Small and Medium Business
Having a Systems Engineer available to assist you when the need arises is important in keeping your business running smoothly without costly interruptions. With One Repair Force’ Managed Wise Pro you get all the benefits and features of our Managed Wise Essentials offering and an Assigned Systems Engineer (ASE) that will visit your office on a scheduled basis or as the need arises. Additionally you have a team of dedicated resources keeping your network and users productive by mitigating issues and threats that could create potential downtime. Your ASE is the face of One Repair Force while the One Repair Force’ Operation Center team and Help Desk team handle the day-by-day, minute-by-minute issues that may arise from proactively monitoring your network infrastructure.
Your Remote Technical Resource Team
The Operation Center (OC) team is responsible for monitoring and managing all your network and device alerts and notifications. They head off potential issues before they create problems by reacting to various alerts based on threshold breaches, network anomalies, or abnormal device functions.
The Help Desk team handles your remote issues and works directly with your end-users, providing a first line of defense to help keep your users as productive as possible with quick resolutions. The Level 1 and Level 2 Help Desk teams will escalate trouble tickets to your ASE when they become more complicated or require a site visit.
With these teams of professional technical resources, One Repair Force Systems has your best interest in mind, which helps keep you focused on your business while assisting you with keeping your team as productive as possible without network or workstation interruptions.
An Economical Solution built for your Company
The Managed Wise Pro solution is built upon the Managed Wise Essentials solution and includes bundled professional services, unlimited 9×5 Help Desk, and free cloud backup services.
Free services include:
- Cloud based file backup
- Network assessment
- Vulnerability Scan
- Setup Charge
Managed Wise Pro Solutions:
